Job Description

Job Summary:

We are seeking an experienced Applications Engineer with a strong background in lighting control systems, particularly DMX (at least 2 years of experience required) . The ideal candidate will provide technical support, system design, and application expertise for architectural, entertainment, and commercial lighting projects. This role requires a combination of engineering knowledge, hands-on troubleshooting, and customer interaction to ensure successful project implementation.

• Technical Support & Troubleshooting
• Provide pre-sales and post-sales technical support for lighting control solutions.
• Diagnose and resolve issues related to DMX, RDM, DALI and other control protocols .
• Assist customers in commissioning and configuring lighting control systems.
• System Design & Application Engineering
• Work closely with sales, product management, and customers to develop tailored lighting solutions.
• Review and interpret project specifications, blueprints, and electrical drawings to recommend proper lighting and control solutions.
• Assist in system integration, ensuring compatibility with third-party controllers and automation systems.
• Product Training & Customer Interaction
• Conduct training sessions for clients, sales representatives, and internal teams on DMX control systems, networking, and software tools .
• Provide technical documentation, wiring diagrams, and programming guidelines for lighting installations.
• Field Support & Site Visits
• Travel to project sites as needed to support installation, commissioning, and troubleshooting.
• Work alongside contractors, system integrators, and end users to ensure proper functionality of lighting control systems.
• Collaboration & Continuous Improvement
• Provide feedback to R&D and product development teams to improve lighting control products.
• Stay up to date with industry trends, control technologies, and smart lighting innovations.

• Minimum 2 years of hands-on experience with DMX control systems in the architectural, entertainment, or commercial lighting industry.
• Bachelor’s degree in Electrical Engineering, Lighting Design, Computer Science, or a related field (or equivalent experience).
• Strong understanding of DMX, RDM, SPI, DALI and other lighting control protocols .
• Familiarity with lighting control software, networked lighting systems, and system commissioning .
• Experience with troubleshooting controllers, LED drivers, and power supply issues .
• Ability to read and interpret electrical schematics and technical drawings .
• Strong problem-solving skills and ability to work independently or in a team.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Willingness to travel for on-site commissioning and support (up to 30%) .

• Experience with Madrix, Pharos, ETC, or similar lighting control software .
• Familiarity with programming languages (Python, C++, or JavaScript) for automation and system integration .
• Knowledge of networking protocols (TCP/IP, UDP, Art-Net, sACN, MQTT, BACnet, etc.) for connected lighting systems.
• Experience in AV integration, smart building solutions, or interactive lighting design .
  

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