Job Description

JOB BRIEF

Are you passionate about driving customer success at the forefront of AI innovation? Our client, a leading AI-powered data platform , is transforming how businesses leverage data by creating contextualized AI agents that streamline workflows, uncover insights, and boost productivity.

As a Senior Customer Success Manager , you’ll play a pivotal role in ensuring enterprise clients unlock the full potential of this cutting-edge technology. This is your opportunity to blend strategic consulting, relationship management, and operational expertise in a role that directly impacts client outcomes.

If you’re a tech-savvy, data-driven professional with a passion for AI, customer engagement, and long-term impact , we want to hear from you!

THE JOB

As the Senior Customer Success Manager , you will:

• Own Enterprise Client Relationships : Manage a portfolio of enterprise clients, guiding them from onboarding to renewal and expansion.
• Drive Adoption & ROI : Help clients realize measurable value from the platform by aligning product features with their business goals.
• Lead QBRs & Reviews : Conduct business reviews to highlight client impact, discuss KPIs, and identify growth opportunities.
• Collaborate Across Teams : Work closely with Sales, Product, and Support to deliver seamless customer experiences and advocate for client needs.
• Mitigate Risk : Proactively identify churn signals and implement strategies to improve retention and satisfaction.
• Deliver Thought Leadership : Educate clients on industry trends, new features, and strategic best practices to maximize adoption.
• Identify Growth Opportunities : Support upsell and expansion initiatives by identifying unmet client needs.

ABOUT YOU

You’re a customer-first professional who thrives at the intersection of strategy, data, and client engagement . To excel in this role, you’ll need:

• Experience & Business Acumen : 5+ years in Customer Success, Account Management, or Consulting, ideally in SaaS, Data, or AI-driven companies.
• Enterprise Relationship Management : Proven track record managing high-value client relationships and driving revenue growth.
• Technical & Analytical Skills : Comfortable with CRM and Customer Success tools (e.g., Salesforce, Gainsight, HubSpot) and capable of data-driven decision-making.
• Problem-Solving & Communication : Strong written and verbal communication skills and the ability to manage diverse stakeholders.
• Cross-Functional Collaboration : Experience working with Product, Sales, and Engineering teams to enhance client experiences.
• Adaptability & Resilience : Thrive in fast-paced, evolving environments and enjoy wearing multiple hats.

PERKS AND BENEFITS

This remote role offers a competitive salary of $130K–$140K per year , with additional perks, including comprehensive health insurance, professional development opportunities, and the chance to be part of a high-growth, AI-driven company that’s reshaping the future of data management.

If you’re excited to drive customer success, work with innovative AI solutions, and help enterprise clients unlock powerful business outcomes, apply now and be part of this transformative journey!

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