Employer Industry: Technology Services Why consider this job opportunity: Opportunity to work with leading Retailers and CPG brands Competitive salary with travel allowance Strong emphasis on employee learning and development through various educational resources Chance to connect globally with colleagues from different countries and participate in major Retail events Engaging team-building activities and a balanced lifestyle What to Expect (Job Responsibilities): Manage the overall relationship with customers, including onboarding, training, and ongoing satisfaction Drive customer retention and growth, meeting and exceeding retention goals Facilitate communication of Bungee Tech's strategy and product vision to customers Monitor customer health through available metrics and take follow-up actions as needed Act as a point of escalation and manage customer expectations during challenges What is Required (Qualifications): Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or related field, or equivalent experience 2-5 years of experience in B2B Enterprise Key Account Management, Customer Success, or related fields Proven experience in customer retention and growth Exceptional professional communication and relationship-building skills Strong analytical, organizational, and problem-solving abilities How to Stand Out (Preferred Qualifications): Experience in the SaaS industry Familiarity with the Customer Journey and customer satisfaction practices Ability to present and communicate effectively with C-Level executives Self-driven with a collaborative team player attitude We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr Remote Jobs
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