Job Description

About the Company - We invite you to learn more about NNR Global Logistics USA Inc. through our businesses and our rich history of growth at nnrglobal.com. It is our mission to commit to the promotion and success of our team members. Whether working in our local branch or a corporate role, our teams come from diverse backgrounds, are driven by the ability to deliver results by thinking big and insisting on the highest standards. Join our one of our progressive teams and help us give our customers the best experience possible! A Nishitetsu Group Company Global headquarter is located in Tokyo, Japan. A people-centric organization, satisfying in excess of 1 million customers - every day. Aligned to our Corporate Philosophy, our mission is to ensure our customers, our employees and anyone engaging with NNR, experience Confidence, Comfort and Enjoyment. NNR Global Logistics Inc. provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Training is provided throughout the year at all levels of the organization to strengthen our teams and promote additional growth. NNR Global Logistics USA Inc. benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.

• Medical, Dental, Vision, RX plans provide “optimal choices for individual and family needs”.
• Wellness benefits “up to $400 annually”.
• 401K Plan "NNR Global Logistics USA Inc. matches 2% of your contributions."
• Benefits easy access from “App based program”. Paid Time Off earned “after 90 days”

About the Role -

JOB SUMMARY

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

Responsibilities -

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
• Contact trucking companies to arrange for pickup of customers freight.
• Receive freight in warehouse and perform TSA safety checks. Label freight for export.
• Contact air and ocean carriers to book export shipments.
• Close consolidations.
• Review procedures and implement TSA safety regulations as developed by the Head Office.
• Arrange for import documentation pickup at the airlines.
• Review immediate Transport documents for US Customs.
• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
• Correspond with NNR Japan and other overseas agents.
• Provide the customer with quotations when sales staff is not present.
• Provide the sales staff with market research.
• Generate proposals for the sales staff. Conduct telephone sales to prospective customers.
• Assist sales staff with correspondence, faxes, etc.
• Contact present customers who have not shipped regularly to determine shipping status.
• Contact import customers to relay arrival information.
• Assist with the collection of customer accounts.
• Update airline rates for sales department files.
• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
• Set up and maintain customer files.
• Perform other duties as requested by management.

Qualifications -

Education & Experience:

• Minimum requirement High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force

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