Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Some of our partners include H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer. Imprint is backed by Khosla Ventures, Kleiner Perkins, and Thrive Capital. We are focused on building a brilliant team who want to change payments and who embody our Operating Principles.
This role will be a hybrid work format, with time split between working remotely and working onsite from either our New York, San Francisco, or Seattle offices, 2-3 days a week as required by your manager.
As a Product Specialist , you will play a pivotal role in delivering exceptional partner experiences by serving as the technical point of contact for key brand partners. This role goes beyond day-to-day troubleshooting—it’s about guiding partners through the design, development, testing, and launch of innovative card programs, as well as identifying opportunities for long-term growth and expansion.
You’ll work cross-functionally with teams across Imprint, leveraging your technical expertise to gather requirements and implement solutions. Whether designing integrations (e.g., API, SFTP), mapping out data-sharing workflows, or addressing platform functionality, your work will directly impact the success of our partners’ programs.
Collaboration is key in this role—you will build strong relationships with external stakeholders while inspiring confidence in the Imprint product. Internally, you’ll help scale our operations by driving improvements, creating scalable practices, and fostering a culture of continuous innovation.
Responsibilities
Lead partner engagements : Act as the technical expert to guide partners through program design, implementation, and launch phases.
Design and document processes : Create and refine documentation, including integration designs, process workflows, and SOPs, to ensure smooth execution.
Solve technical challenges : Partner with Engineering and Operations to troubleshoot and resolve issues involving APIs, databases, and data sharing.
Collaborate cross-functionally : Work with internal teams to ensure solutions align with partners’ needs and enhance platform functionality.
Optimize practices : Identify inefficiencies, propose scalable solutions, and implement best practices to drive operational efficiency.
Build strong partnerships : Develop trusted relationships with stakeholders, demonstrating expertise and a consultative approach.
What We Look For
2-4 years of experience in a client-facing role within industries such as technology consulting, SaaS implementation, professional services, or enterprise account management, with a focus on delivering technical solutions.
Demonstrated ability to lead discovery sessions, map out complex processes, and produce high-quality technical documentation (e.g., integration designs, workflows, SOPs).
Hands-on experience working with APIs, databases, and web technologies in a professional or project-based setting.
Exceptional communication skills to explain complex technical concepts to both technical and non-technical stakeholders.
Proven track record of managing cross-functional relationships and delivering results in fast-paced, ambiguous environments.
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare including fully covered dependent coverage
Additional health coverage includes access to One Medical and option to enroll in an FSA
16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.
$120K – $150K
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