Job Description

Retail Rock Climbing Lead at House of Sport summary: The Retail Rock Climbing Lead at House of Sport by DICK'S Sporting Goods is responsible for managing the climb department, engaging and training customers and staff in climbing techniques, and ensuring exceptional customer service standards. This role requires overseeing daily operations, safety compliance, and mentoring new associates while promoting a passion for climbing within the community. The ideal candidate possesses retail experience and climbing certifications, creating an inclusive and inspiring environment for athletes of all levels. House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today OVERVIEW: ROLE RESPONSIBILITIES: As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in store rock wall experience . You will drive the engagement, training and educational programs for both customers and teammates in all aspects of climbing. As the Climbing Lead, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed. Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company’s service and selling standards. Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge. Instruct climbing techniques for explores of all ages and experience levels. Teach instructional lessons as needed or requested. Supervise climb sessions. Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc. Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions. Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status. Communicate information to department guides regarding Company initiatives, programs, promotions, etc. Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls. Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and where applicable, the field. Ensures the safety and security of teammates, customers and property per local regulations. Ensure all certifications are completed and up to date. Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates. Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables. Manage team-building events at the rock wall with guides. Perform other tasks as assigned by management. LEADERSHIP COMPETENCIES: Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented Engagement Driver Talent Developer Effective Team Building Skills Plans & Aligns QUALIFICATIONS: Flexible availability - including nights, weekend, and holidays Prior retail sales experience (or customer-focused experience) preferred Climbing certification required Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors. Keywords: rock climbing, retail management, customer service, climbing instruction, safety compliance, team leadership, outdoor sports, athlete engagement, sports retail

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