Pivot Point Consulting, a Vaco Company is a #1 Best in KLAS healthcare IT consulting firm with a fun, collaborative culture, and a growing team. Pivot Point provides strategy and talent solutions for providers, payers, and life sciences organizations — with more than 400 employees serving over 100 clients across the U.S. Job Summary The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client. Roles and Responsibilities: Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails: Collecting, accurately documenting and resolving client trouble tickets and requests Participating in after hours on-call rotation Leads application build for their areas regarding Epic Upgrades. This includes: Nova Note Review Unit testing, application testing and integrated testing Supporting the go live in a command center setting Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams Mentors junior analysts on Epic build Builds strong relationships both with the client and their peers Other duties as assigned Required Skills and Abilities: Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment Ability to troubleshoot tickets, manage projects, and critically think Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus Ability to organize daily tasks, analyze data and make decisions based on the data Education and Experience: Bachelor’s Degree and/or equivalent work experience Minimum of 3 years of healthcare experience Work Location and Travel Requirements: This position is 100% remote Work from home requirements are: Ability to work independently and efficiently from a home office environment High-speed internet service Work in a distraction free workplace Salary Range for this role:
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Job Details Level Experienced Job Location 0424 Plant 424 Belleville - Belleville, NJ Position Type Part-Time Education Level Not Specified Travel Percentage Driving Job Shift Overnight/Early Morning Job Category General Labor ...
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