Job Description

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The Data Center Technician will be responsible for the general rack-and-stack within critical infrastructure data centers, including installs/decomms of data cabinets, connection and testing of cables, media storage and general remote hands troubleshooting duties. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Responsibilities Handle tape backup media and prepare for offsite storage if applicable. Perform ad hoc requests as directed by on-site management. Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands. Perform hardware installations - rack / stack. Perform cable installations (routing, terminating) and testing. Perform hardware cabling troubleshooting. Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets. Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role. Track and maintain adequate sparing levels. Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM. Perform physical audits and ensure the Service Manager database is updated and accurate. The ability to perform work independently is required Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities. Skills Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge. Able to lift 50 lbs. Working knowledge of Microsoft Windows and Office suite, especially Word and Excel. Thorough understanding of cabling best practices (EIA/TIA-568 standards). Thorough understanding of IT hardware skills (HP, Cisco, etc.). Working knowledge of network cabling diagnostics and testing practices. Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs, etc. General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types. Experience 2+ years of experience as a data center technician or similar discipline in a data center mission critical environment. Strong technical, analytical, and problem-solving skills. Ability to complete tasks and deliverables within expected timelines. Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures. Able to work independently as a part of a larger team in a global organization. Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support. Education High School diploma or equivalent. 2-year technical degree or equivalent work experience. Benefits JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits, include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Compensated for Holidays Worked Pay differential for Night Shift Employment About JLL We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. #LI-DNI myGwork

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